Terms of service

TERMS OF SERVICE

These Terms of Service apply to your use of the OdourFree website and to purchases made from OdourFree.

OdourFree is operated by Beth Fulcher, sole trader, trading as OdourFree.

By accessing our website or purchasing from us, you agree to these Terms of Service.

Products and information

We aim to provide accurate descriptions, images, instructions and information about our products. Product appearance, packaging or presentation may occasionally vary from images shown on our website.

Our products should be selected, diluted and used according to the directions provided with the product and any relevant usage instructions supplied by OdourFree.

Results may vary depending on factors including the type, location, age and extent of the odour source or contamination, previous products or treatments used, and the application method. Some odour sources or areas of heavier contamination may require more than one treatment.

Orders

We reserve the right to accept or decline an order where reasonably necessary, including where a product is unavailable, an incorrect price or product information has been displayed, or we reasonably suspect fraudulent or unauthorised activity.

If we are unable to fulfil an order after payment has been received, we will contact you and provide an appropriate refund.

Prices and payment

Prices displayed on our website are in Australian dollars unless otherwise stated.

The price payable is the price displayed at checkout when your order is placed, together with any applicable delivery charges or other charges clearly disclosed before purchase.

Shipping and delivery

Shipping options, charges and estimated delivery information are provided during checkout or in our Shipping Policy.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.

Please ensure the delivery information supplied with your order is accurate.

Returns, refunds and consumer rights

Returns and refunds are handled in accordance with our Returns & Refunds Policy and the Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Product satisfaction guarantee

Any product satisfaction guarantee offered by OdourFree is provided in addition to your rights under the Australian Consumer Law.

Our satisfaction guarantee applies when products are appropriately selected and used according to their directions. If you are having difficulty achieving the expected result, please contact us so we can review the product used, application method and treatment required.

Website use

You must not misuse our website, interfere with its operation, attempt unauthorised access, introduce malicious software, or use the website for unlawful purposes.

Content on this website, including our branding, written material, graphics, photographs and other original content, must not be reproduced or used for commercial purposes without permission, except where permitted by law.

Third-party services

Our website may use or provide access to services operated by third parties, including payment, delivery or technology providers.

Your use of a third-party service may also be subject to that provider's terms and policies.

Limitation of liability

Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited, including rights available under the Australian Consumer Law.

To the extent permitted by law, OdourFree is not responsible for loss arising from misuse of a product, failure to follow product directions, or use of a product for a purpose for which it was not intended.

Privacy

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Changes to these Terms

We may update these Terms of Service from time to time. The current version will be published on our website.

Changes will not remove rights that you have under applicable law.

Governing law

These Terms are governed by the laws applicable in Queensland, Australia, subject to any rights you may have under applicable Australian law.

Contact

Questions about these Terms of Service can be sent to:

OdourFree
Beth Fulcher, Sole Trader
Email: hello@odourfree.com.au