Shipping policy

SHIPPING POLICY

OdourFree currently ships within Australia only.

Standard Shipping

Standard shipping is $10 for orders under $99.

Orders of $99 or more receive FREE standard shipping within Australia.

Shipping charges and available delivery options will be displayed at checkout before you complete your purchase.

Express Shipping

Express shipping may be available for an additional charge. Where available, the applicable express shipping cost will be displayed at checkout.

Free shipping offers apply to standard shipping only unless otherwise stated.

Order Processing

We aim to prepare and dispatch orders as quickly as possible.

Orders are dispatched on business days. Orders placed on weekends or public holidays will be processed on the next available business day.

During particularly busy periods, promotions, events or public holidays, dispatch may take a little longer.

Delivery Times

Delivery times vary depending on your location and the delivery service selected.

Any delivery timeframes provided are estimates only. Once an order has been dispatched, delivery may be affected by circumstances outside our reasonable control, including carrier delays.

Delivery Address

Please check that your delivery address is complete and correct before placing your order.

If you notice an error in your delivery details, please contact us as soon as possible at hello@odourfree.com.au. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional delivery costs resulting from an incorrect or incomplete address may be payable by the customer where permitted by law.

Damaged or Missing Deliveries

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us at hello@odourfree.com.au so we can assist.

Your rights under the Australian Consumer Law are not affected by this Shipping Policy.

Contact

For questions regarding shipping or delivery, please contact:

OdourFree
Beth Fulcher, Sole Trader
Email: hello@odourfree.com.au