Refund policy
Returns & Refunds
We want you to be confident when purchasing from OdourFree.
Change of mind
We do not offer refunds or exchanges simply for change of mind. Please choose your products carefully before completing your purchase.
This does not affect any rights you may have under the Australian Consumer Law.
Damaged, faulty or incorrect items
Please check your order when it arrives. If an item has arrived damaged, is faulty, or you have received the wrong item, please contact us at hello@odourfree.com.au as soon as reasonably possible so we can assess the issue and arrange an appropriate solution.
We may ask you to provide your order details and photographs of the product or packaging to help us assess the issue.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law.
Product satisfaction guarantee
We stand behind our products when they are selected and used as directed. If you're having difficulty achieving the expected result, please contact us at hello@odourfree.com.au so we can help review the product used, application method and treatment required.
Some odour sources or areas of heavier contamination may require more than one treatment.
Our product satisfaction guarantee is provided in addition to, and does not limit, your rights under the Australian Consumer Law.
Returns
If a product needs to be returned, please contact us first at hello@odourfree.com.au. We will provide return instructions where required. Please do not send products back without contacting us first.
Where Australian Consumer Law requires us to cover reasonable return costs for a product with a confirmed problem, we will do so.
Refunds
Where a refund is approved or required by law, it will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For questions about a return, refund or product issue, please contact:
OdourFree
hello@odourfree.com.au